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Weekly FAQ – Snooze ( Can I temporarily “pause” monitoring on a specific contact?)

This FAQ highlights the flexibility and ease of use of Stikkum’s Snooze feature. It explains how customers can quickly pause monitoring for specific contacts and choose exactly who and when monitoring should be temporarily suspended. The system then automatically resumes monitoring at the designated time, ensuring seamless account management.

Overall, the FAQ demonstrates how easily Stikkum can be customized to align with each customer’s unique business operations while maintaining full control and automation.

What is stikkum?

Stikkum Is A Customer Behavior Intelligence and Retention Platform

Built Specifically For the Mortgage Provider Community

Customer Behavior Monitoring

Stay informed as soon as your customer’s credit is pulled for a mortgage. This will enable you to assist your borrower, protect your deal, and prevent an EPO.

Marketing Automation

Streamline alert and lead responses by automating emails and SMS and initiating custom campaigns and communications.

Seemless and Easy Integration

Stikkum integrates with popular CRM and LOS systems, enabling businesses to manage leads and customer interactions more efficiently without manual data entry.

Personalized and Caring Support

Our team members are available to work with you one-on-one, seven days a week, to assist with your educational and technical needs, ensuring your success and providing an excellent experience with Stikkum.

Behavior Intelligence Solutions - The Key for Business Retention and Growth

Stikkum is the only platform that offers a unique blend of business intelligence and behavior monitoring solutions paired with streamlined marketing automation built to increase targeted lead generation, customer/prospect engagement, and profitable business growth.

Credit Behavior Monitoring

Know exactly when your mortgage customer is in the market

Be Alerted When Mortgage Credit Is Pulled

Retain more customers today. Contact us today or book an appointment.

Web Behavior Monitoring

Know when your customers are browsing for your services on the web

Web Behavior Signaling Customer Interest

Monitor and be alerted when your customers are searching through mortgage and home buying websites

Life Event Monitoring

Be notified of your customers important life events.

Important Life Events are now your opportunity to serve and support.

Monitor and receive alerts giving you proactive notice of exactly when to reach out and engage.

Here are some

Frequently Asked Questions

If you have questions, we have answers! See some of the most popular questions and answers below.

What information is needed to monitor a customer?

We are very security-sensitive. Therefore, we will never ask you for sensitive information like your Social Security Number (SSN). To monitor a customer fully, we need only their first name, last name, street address, city, state, and ZIP code. That is it!

Are long-term contracts necessary?

No, we do not require long-term contracts. You can simply pay month to month. However, those who choose to pay annually will receive a 20% discount on subscription fees

What additional information is provided when getting a Credit Pull Alert?

We provide a lot of helpful information about the borrower each time you receive an alert. Information included is: FICO, DTI, estimated income total loan amount, current balance, loan date, monthly mortgage payment, total revolving trade balance, conv loan agency (Fred/Fan), and loan type

Does Stikkum integrate with other systems?

YES; Stikkum is a highly flexible and open integration system, making it simple to connect and share data with your CRM, LOS, POS, and any other system you choose. Whether you use Zapier, connect through APIs and Webhooks, or other methods, our team will assist you hands-on in configuring these integrations.

We have a large organization, is there Enterprise pricing?

YES, Stikkum provides enterprise pricing for large organizations with a significant number of contacts to monitor and/or a large quantity of LOs requiring their own accounts. Contact us to learn more

Will I get charged for the times when I pull credit on my own customers?

No, our policy is that you will not be charged for the times that you pull credit yourself (called a Self Pull). You have a variety of ways to communicate when credit is pulled, directly to the customer success team, administered via the platform, or automatically via integration.

What format do I need to send my database in to be monitored?

You can submit your initial database in Excel and .CSV format. You can also send updates this way ongoing, and/or request Stikkum to integrate with your other systems for automatic updates and the uploading of new contacts.

Do I have someone to talk to if I need support?

Yes, our customer success team is here to support you directly one-on-one, seven days a week. We are happy to answer your questions via email, phone call, or live web session. Your success is our priority mission

What types of communications can I send through Stikkum?

Stikkum offers a comprehensive marketing and communications platform. You can send emails, SMS messages, and complete

multi-communication campaigns (email/texts) to any or all of your contacts

Will I be able to track audience engagement to the emails I send?

YES. With Stikkum, you can track all aspects of your contacts' engagement with the emails you send. This includes not only opens and clicks but also the extent of their engagement, such as the total number of times they opened your email and the number of times they clicked on your content links.

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$ 27.96/Month

Billed at $419.40 $335.52 / annually upfront

Behavior monitoring alerts are billed on a pay-per-use basis. Click “Sign Up Now” to view pricing.

$ 34.95/month

Billed Monthly