STIKKUM IS PARTNERED WITH FAMP
Every Client Lost Is Revenue Gone. Stikkum Stops That.
Servicers don’t lose loans due to lack of data — they lose them because borrower intent is detected too late. Stikkum delivers early, actionable borrower-intent visibility.
Who We Are
Stikkum Is a Customer Behavior Intelligence and Retention Platform
Built specifically for Mortgage Servicers and CUSOs. Stikkum delivers behavior intelligence through behavior monitoring and alert distribution designed to identify borrower activity early — before payoff, refinance, or credit triggers appear.
Customer Behavior Monitoring
Behavior Intelligence: Behavior Monitoring and Alert Distribution Process
- Credit Behavior Monitoring
- Web Behavior Monitoring
- Life Event Monitoring
Behavior is detected, integrated through the platform, and alerts are distributed via email and SMS. Automated response communication is sent directly to the customer.
Lead Generation, Distribution and Management
- Credit Behavior Alerts
- Credit Pull Alerts
- Web Browsing Behavior Monitoring and Alerts
- Mortgage (General, Purchase, Refinance, HELOC, Reverse)
- Real Estate – Home Buyer / Shopper
- Life Event Behavior Monitoring and Alerts
- PreMover – Property Listed
- New Mover – Change of Address
- Newly Single – Divorce
- Newly Engaged
- Newly Married
- Prenatal
- New Baby
Behavior Monitoring - Lead Management - Alert Distrubition
- Discover and identify the right opportunities
- Be notified when your customers and potential prospects are in market and need your support
- Direct alerts to LO or associate via email and SMS
- Open integration to platforms and systems (API, Webhook, Zapier, etc.)
- Flexible, dynamic, and customizable distribution
- All-inclusive support
Centralized Integration & Automation
- Ingestion and distribution data automation
- Input and output automation
- System destination flexibility
- Direct-to-person flexibility
- Multi-protocol flexibility
- API
- Webhooks
- Zapier
- SFTP
- File upload
- Integration automation
- End-to-end data integration
- Multi-integration protocol flexibility
- Flexible workflow
- Process automation
- Bi-directional integration
- Direct-to-person communication
- Hands-on full support for all integration automation
Partnered With
Learn More
What Does This All Mean For Servicers & CUSO's?
1. Portfolio Runoff & MSR Instability
- Borrower intent starts weeks before payoff or credit triggers
- Refinance, HELOC, and purchase decisions happen silently
- Late visibility drives higher prepay speeds and MSR erosion
HOW STIKKUM HELPS
- Detects online mortgage shopping, listings, and credit activity early
- Surfaces intent before payoff risk materializes
- Enables proactive MSR protection and recapture
2. Lack of Predictive Borrower Intelligence
- Servicing data is backward-looking
- Credit and payoff signals arrive too late
- No early warning for silent refinance risk
HOW STIKKUM HELPS
- Adds a predictive borrower-intent layer
- Identifies refinance, HELOC, and purchase behavior early
- Improves retention timing and pull-through
3. High Cost-to-Service, Low Retention ROI
- Large portfolios with limited retention resources
- Broad outreach yields low conversion
- Rising cost per saved loan
HOW STIKKUM HELPS
- Alerts only on borrowers showing real intent
- Focuses outreach where it matters most
- Lowers cost-to-save while increasing retention efficiency
4. Complex Tech Stacks & Slow Adoption
- Multiple systems already in place
- Long implementation cycles limit innovation
- Low tolerance for operational disruption
HOW STIKKUM HELPS
- Open integrations with LOS, CRM, and servicing platforms
- No rip-and-replace required
- Same-day alerts with immediate operational value
Servicers don’t lose loans due to lack of data —they lose them because borrower intent is detected too late.
Stikkum solves approximately 80% of this risk by delivering early, actionable borrower-intent visibility.
WHO WE SERVE
Who Our Services Are Designed For
Banks & Credit Unions: Mortgage Retention & MSR Protection
Stikkum helps banks and credit unions reduce mortgage runoff, retain members, and protect MSR value with real-time mortgage credit alerts, rate-shopping detection, and life-event behavior signals. Identify borrower intent earlier, improve portfolio retention, and increase cross-sell opportunities for HELOCs, auto loans, deposits, and wealth services. The industry’s leading solution for credit union mortgage retention and prepay risk reduction.
Independent Mortgage Brokers, Bankers & Loan Officers: Borrower Intent Alerts
Stikkum gives originators a major advantage with daily alerts when past clients shop online for a refinance, pull new mortgage credit, or begin a purchase pre-approval. Stop losing clients to online marketplaces, improve retention, and convert your database into high-intent mortgage leads—before competitors ever see them.
Mortgage Servicers, Subservicers, CUSOs & TPOs: Portfolio Recapture at Scale
Stikkum monitors your full servicing portfolio for prepay risk, credit pulls, listings, and online shopping behavior—delivering same-day alerts that help you recapture loans, reduce runoff, and protect MSR value with precision.
Testimonial
Trusted Partners In The Industry
Our Customers are our passion, obsession, and compass that guides us forward. Their success is our mission.
Stikkum's platform offers an abundance to explore, with a team that exudes excellence. Their customer service in the mortgage industry is unparalleled. If you seek personalized attention and don’t want to be just another number, Stikkum is the ideal choice.
Stikkum' mortgage customer retention hybrid CRM platform is just the mortgage automation I have been looking to scale my referral and referral partner business in the mortgage industry. From signing up to onboarding and going was no hassles. Keep up the excellent work Stikkum !
After two months of my office using Stikkum mortgage client retention technology. We were able to save multiple customers from going to other lenders. Love this service and great customer experience!
Highest ROI of any type of marketing or retention program I have ever used. Great team running the company and Excellent support! Highly recommend.
Great company to work with as a mortgage broker!
Stikkum Credit Pull Alerts help you retain your customers and prevent an EPO.
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More About Us
FAQs
If you have questions, we have answers! See some of the most popular questions and answers below.
We are very security-sensitive. Therefore, we will never ask you for sensitive information like your Social Security Number (SSN). To monitor a customer fully, we need only their first name, last name, street address, city, state, and ZIP code. That is it!
No, we do not require long-term contracts. You can simply pay month to month. However, those who choose to pay annually will receive a 20% discount on subscription fees
We provide a lot of helpful information about the borrower each time you receive an alert. Information included is: FICO, DTI, estimated income total loan amount, current balance, loan date, monthly mortgage payment, total revolving trade balance, conv loan agency (Fred/Fan), and loan type
YES; Stikkum is a highly flexible and open integration system, making it simple to connect and share data with your CRM, LOS, POS, and any other system you choose. Whether you use Zapier, connect through APIs and Webhooks, or other methods, our team will assist you hands-on in configuring these integrations.
YES, Stikkum provides enterprise pricing for large organizations with a significant number of contacts to monitor and/or a large quantity of LOs requiring their own accounts. Contact us to learn more
No, our policy is that you will not be charged for the times that you pull credit yourself (called a Self Pull). You have a variety of ways to communicate when credit is pulled, directly to the customer success team, administered via the platform, or automatically via integration.
You can submit your initial database in Excel and .CSV format. You can also send updates this way ongoing, and/or request Stikkum to integrate with your other systems for automatic updates and the uploading of new contacts.
Yes, our customer success team is here to support you directly one-on-one, seven days a week. We are happy to answer your questions via email, phone call, or live web session. Your success is our priority mission
Stikkum offers a comprehensive marketing and communications platform. You can send emails, SMS messages, and complete
multi-communication campaigns (email/texts) to any or all of your contacts
YES. With Stikkum, you can track all aspects of your contacts' engagement with the emails you send. This includes not only opens and clicks but also the extent of their engagement, such as the total number of times they opened your email and the number of times they clicked on your content links.
Get Access Today & Change Your Business
Exclusive for FAMP Members: 50% Off Implementation – Only $75!
CHOOSE YOUR PLAN
$ 27.96/Month
Billed at $419.40 $335.52 / annually upfront
Behavior monitoring alerts are billed on a pay-per-use basis. Click “Sign Up Now” to view pricing.
$ 34.95/month
Billed Monthly
Behavior monitoring alerts are billed on a pay-per-use basis. Click “Sign Up Now” to view pricing.
Solutions and Services Included with plan
- Customer Behavior Monitoring - Monitor your customers for mortgage their activity. Be notified when they get their credit pulled so you can react and engage before the deal is lost, and your customer is gone.
- Automatic Lead Response Management - With Conditional response and execution based on attribute. Run custom “if this…then that” auto programmed decisions for custom execution and content for your contact engagement
- Marketing Management - Automatically align communications, sequences and campaigns to your ongoing communications, based on contact source, contact type, and data attribute.
- Integration Configuration and Support - Connect Stikkum to your other systems in your tech stack to open the easy and automatic dataflow between your various technologies.
Implementation: $75 - one time fee
Mortgage Customer Retention And Marketing Solutions - Powered By Industry Leading Innovation and Superior Caring Customer Support.
Office
2135 City Gate Ln,Ste 300, Naperville IL 60563
Office
1343 Main St Sarasota, FL 34236
Contact
866.584.5055
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